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Life Cycle Support Services

Just because a project is complete, doesn’t mean MMCI Integration stops delivering solutions and adding value. Whether we deploy a single robotic palletizer cell or install a complete warehouse automation packaging line, we know that ongoing support is a critical part of being a valued partner to our clients.

We're Here to Help

MMCI's Life Cycle Support Services offers 24/7 support through our ticketing portal. All inquiries into the portal are immediately disseminated to over 20 MMCI personnel upon submission.

MMCI Service & Support Logo DCX Service & Support Logo
Hardware Support DCX Software Support
Urgent Support (System is Down)
Step 1: Submit Support Ticket to support@mmci-automation.com
Step 2: Call Phone number: 314-987-7613
Urgent Support (System is Down)
Step 1: Submit Support Ticket to support@direct-connex.com 
Step 2: Call Phone number: 616-930-4549
Standard Support Hours
Monday - Friday 8am - 5pm ET
Submit Support Ticket to support@mmci-automation.com
Standard Support Hours
Monday - Friday 8am - 5pm ET
Submit Support Ticket to support@direct-connex.com
After Hours Support
Monday - Friday 5pm - 8am ET, All Day Saturday and Sunday
Step 1: Submit Support Ticket to support@mmci-automation.com
Step 2: Call Phone number: 314-987-7613
After Hours Support
Monday - Friday 5pm - 8am ET, All Day Saturday and Sunday
Step 1: Submit Support Ticket to support@direct-connex.com
Step 2: Call Phone number: 616-930-4549

Additional Support Resources

Customized Manuals

Customized Manuals

Each system is delivered with its own customized operating manual.

Remote Diagnostics

Remote Diagnostics

With optional remote diagnostics integrated into the controls, troubleshooting help is a phone call away.

Operator Training

Operator Training

Our engineers and technicians provide both operator and maintenance training.

Audit/PM Support

Audit/PM Support

MMCI offers a full spare parts program and has maintenance technicians on staff to keep your lines operating smoothly.

Modifications/Retrofits

Modifications/Retrofits

MMCI will continued to help the customer improve their processes at a very minimal expense.

Spare Parts Program

Spare Parts Program

MMCI offers a full spare parts program and has maintenance technicians on staff to keep your lines operating smoothly.

How Can We Help?

At any stage of your automation project, we can help. Call us at 314-438-3300 or fill out the form below.